Soundyaad

Refund Policy

Last updated: April 19, 2026

1. Introduction

This Refund Policy governs cancellations, billing, and refund requests for paid plans, subscriptions, and one-off purchases on the Soundyaad platform, operated by Soundyaad Digital Ltd ("Soundyaad," "we," "our," or "us").

2. Subscriptions and Recurring Billing

We offer monthly and annual recurring paid plans (e.g., Artist and Label subscription tiers) to grant access to advanced music marketing tools, bio links, smart links, campaigns, and audience statistics.

  • Recurring Charges: Paid plans automatically renew at the end of each billing period (monthly or annually) unless you cancel your subscription before the renewal date.
  • Authorized Billing: By selecting a paid subscription tier, you authorize Soundyaad and our payment processors (including Flutterwave and NOWPayments) to charge your designated payment method for all applicable fees, recurring dues, and taxes.

3. Subscription Cancellation

You have the right to cancel your Soundyaad subscription at any time.

  • How to Cancel: You can cancel directly through your account dashboard under settings, or by emailing our support team at support@soundyaad.com.
  • Effect of Cancellation: Cancellation will stop any future billing renewals. Your account will remain active on the paid tier until the end of your current pre-paid billing cycle, after which it will downgrade to the free tier. No partial or prorated refunds are issued for cancellations made mid-billing cycle.

4. Refund Eligibility & Rules

To maintain fair pricing and support high-quality infrastructure for independent artists, all sales, credits, and subscription fees are generally non-refundable.

However, we value our artists and will review refund requests under the following conditions:

  • 14-Day Contact Window: If you believe your card was charged in error, or if you were billed for an unintended renewal, you must submit a written refund request to support@soundyaad.com within fourteen (14) days of the transaction date.
  • Technical Fault / Delivery Failure: If the platform suffers an extended, verified outage that prevents you from utilizing your paid features, or if a digital purchase failed to deliver, you are eligible to request a full refund or system credit.
  • Evaluation: Refund requests are evaluated in good faith by our billing team. Approved refunds will be issued back to the original payment method used at checkout. Processing times may vary depending on your bank and our payment gateways (typically 5 to 10 business days).

5. Credits and One-off Purchases

Any platform credits, single-release campaigns, or one-off digital add-ons are delivered immediately upon receipt of payment. Because these are digital products, they are completely non-refundable once issued to your account, except where required by law.

6. Contact Us

For billing inquiries, cancellation assistance, or refund requests, please contact us with your account details: